Privacy Policy

A casino website typically needs to handle several types of information to provide services safely and effectively. The information collected will vary between players and may include:

• Account details, such as a name, date of birth, residential information, username, account preferences and other information supplied during registration or account maintenance.
• Contact details, such as an email address and other details used to provide account notices, answer questions and communicate about requested services.
• Identity and verification information, including documents or details needed to confirm identity, age, eligibility, account ownership or information relevant to transaction checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, account balances, transaction history and records of account or gaming activity.
• Communications and support information, including messages, enquiries, feedback, complaints and records needed to manage interactions with customer support.
• Device and technical data, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information, access times and information about how the website is used.
• Cookie and similar technology data, including session information, saved preferences, security events and information used to understand website performance.

This information may be used to create and administer accounts, provide casino and website functions, process payments and transactions, deliver customer support and send important service communications. It may also be used to keep account records accurate, respond to enquiries, investigate complaints and help players use the website.

Verification information may be used to confirm identity and age, check account ownership, support responsible operation of the services and meet applicable requirements. Payment and transaction information may be reviewed to process transactions, identify unusual activity, prevent misuse and support the security of accounts and payment systems.

Device, technical and usage information may be used to maintain website functionality, monitor performance, troubleshoot errors, protect against unauthorised access and identify suspicious activity. Information may also be used for anti-fraud checks, security monitoring, risk management and the prevention or investigation of unlawful or prohibited activity.

Information may be used to meet legal obligations, respond to lawful requests, maintain business records, enforce applicable terms and protect the rights, property and safety of players, the website and other people. Where marketing communications are sent, information may be used to manage those communications in line with a player's choices and applicable requirements.

We aim to collect information that is reasonably relevant to these purposes and not retain it for longer than needed, subject to legal and operational requirements. Players should provide accurate, current and complete information and update it when circumstances change. Information about another person should only be supplied where the player is authorised to do so and the relevant person has been informed where appropriate.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy. This may include account administration, payment processing, verification, customer support, security, fraud prevention, dispute handling, service improvement and business record management.

Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. This may apply to account, identity, payment, transaction, security or other records. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Marketing choices

Players can choose not to receive promotional marketing communications or withdraw consent to marketing at any time. A marketing message may include an unsubscribe or preference-management option. Players may also contact support@redcherrycasino.wtf to withdraw consent to marketing or ask for help managing marketing preferences.

Withdrawing consent to marketing does not necessarily stop service, security, account or transaction messages that are needed to operate an account or provide important information. A reasonable amount of time may be needed to apply a marketing preference across relevant systems. Players may continue to receive non-promotional communications connected with account activity or requested support.

Access, correction and deletion

Subject to applicable requirements and reasonable identity checks, players may ask to access the personal information held about them. Players may also request correction of information that is inaccurate, out of date or incomplete, and may request deletion of their personal information where deletion is available under applicable requirements.

To exercise a data right, including access, correction, deletion or withdrawing consent to marketing, contact support@redcherrycasino.wtf. The request should clearly explain what is being requested and include enough information to identify the relevant account. We may ask for additional information to confirm identity before responding. This helps protect personal information from unauthorised requests.

Players may also use support@redcherrycasino.wtf to ask questions about how their personal information is collected, used, stored or shared. A clear description of the concern, the relevant account and any supporting details can help us review the request more efficiently.

A request may be limited or refused where this is permitted or required by law, where responding would affect the rights of another person, where information must be retained for legal, security or transaction purposes, or where the information cannot reasonably be separated from other records. If deletion is not possible, the relevant reason may be explained where appropriate.

Questions and concerns

Privacy questions, data requests and concerns about the handling of personal information can be sent to support@redcherrycasino.wtf. Players should contact support promptly if they believe their account or personal information may have been accessed, disclosed or used without authorisation. Requests will be reviewed within a reasonable period, taking into account their nature and any identity, security or legal steps required.